Returns & Refund Policy
Last Updated: May 2026
At OLAD EXPRESS LLC, we are committed to providing quality janitorial supplies and dependable delivery service. Customer satisfaction is important to us, and we strive to resolve any order issues fairly, professionally, and promptly.
Please read this Returns & Refund Policy carefully before placing an order.
Return Eligibility
We accept returns of eligible products within 30 days of the delivery date, provided the items meet the conditions outlined in this policy.
To qualify for a return, items must be:
- Unused
- Unopened
- In their original packaging
- In resalable condition
- Free from damage caused after delivery
Returns that do not meet these requirements may be refused.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
If you receive a product that is:
- Damaged during delivery
- Defective
- Incorrect
- Missing from your order
You must notify OLAD EXPRESS LLC within 48 hours of delivery.
When reporting an issue, please provide:
- Your name
- Order information
- Description of the problem
- Photos of the affected item(s), if possible
After reviewing the information, we may provide:
- A replacement product
- A refund
- A store credit
- Another reasonable resolution, depending on the situation
Failure to report damaged, defective, or incorrect items within 48 hours may limit available remedies.
Returns for Unused and Unopened Items
Customers may request a return within 30 days of delivery for eligible items that are unused and unopened.
Before returning any item, customers must contact OLAD EXPRESS LLC for return instructions.
Returned products must be received in their original condition and packaging.
Items showing signs of use, damage, alteration, or missing packaging may not qualify for a refund.
Non-Returnable Items
For safety, hygiene, and product integrity reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Cleaning chemicals
- Disinfectants and sanitizers
- Hand soaps and liquid products
- Gloves
- Paper towels
- Toilet paper
- Tissue products
- Opened products
- Used products
- Products with broken safety seals
- Special-order items
- Clearance or final-sale items
OLAD EXPRESS LLC reserves the right to determine whether an item qualifies for return eligibility.
Return Authorization
To help ensure accurate processing, customers should contact us before returning any product.
Unauthorized returns may experience delays or may not qualify for a refund.
When requesting a return, please provide:
- Full name
- Phone number
- Order date
- Product information
- Reason for return
Our team will review the request and provide return instructions if the item qualifies.
Refund Processing
Once a returned item has been received and inspected, eligible refunds will be processed.
Approved refunds will generally be issued within 3–5 business days.
Refunds are typically returned to the original payment method used for the purchase.
Depending on your bank or card provider, additional processing time may apply before funds appear in your account.
Cash Payments
For orders paid with cash upon delivery, approved refunds may be issued through:
- Cash refund
- Check
- Electronic payment method
- Other mutually agreed refund method
The refund method will be determined based on the circumstances of the transaction.
Order Cancellations
Orders may be canceled before they have been prepared, packed, or dispatched for delivery.
Once an order has been prepared or is already out for delivery, cancellation may no longer be possible.
Customers requesting cancellation should contact us as soon as possible.
Refused Deliveries
If a customer refuses delivery of an order that was correctly fulfilled and delivered as agreed, additional fees may apply.
Refund eligibility for refused deliveries will be determined on a case-by-case basis.
Product Availability
Product availability may change without notice.
If an item becomes unavailable after an order is placed, OLAD EXPRESS LLC may:
- Offer a substitute product
- Contact the customer for approval
- Remove the unavailable item from the order
- Issue a refund for the unavailable item
Limitation of Refunds
Refunds are limited to the purchase price paid for the affected product(s).
Delivery delays caused by weather, traffic, supplier shortages, road conditions, or other circumstances beyond our reasonable control do not automatically qualify for refunds.
Fraud Prevention
OLAD EXPRESS LLC reserves the right to refuse returns, refunds, replacements, or exchanges in cases involving:
- Suspected fraud
- Abuse of return privileges
- False claims
- Misuse of products
- Policy violations
Changes to This Policy
OLAD EXPRESS LLC reserves the right to modify or update this Returns & Refund Policy at any time without prior notice.
Any changes will become effective immediately upon being posted on our website.
Customers are encouraged to review this page periodically for updates.
Contact Us
If you have questions regarding returns, refunds, replacements, or order issues, please contact us:
OLAD EXPRESS LLC
📞 Phone / Text: 971-266-0999
📧 Email: oladexpressllc@gmail.com
🌐 Website: oladexpress.net
Service Area: Portland Metro Area
Thank you for choosing OLAD EXPRESS LLC. We appreciate your business and look forward to serving you.