Shipping & Delivery Policy
Last Updated: May, 2026
At OLAD EXPRESS LLC, we are committed to providing fast, reliable, and professional delivery of janitorial supplies and cleaning products throughout the Portland Metro area. This Shipping & Delivery Policy explains our service areas, delivery timelines, customer responsibilities, and other important information regarding deliveries.
Free Local Delivery
OLAD EXPRESS LLC proudly offers free local delivery throughout our service area.
- No minimum order required
- Residential and commercial customers welcome
- Same-day delivery available whenever possible
- Seven days a week service
While we strive to fulfill same-day requests, delivery availability may vary based on order volume, product availability, weather conditions, and other operational factors.
Service Area
We currently provide delivery services throughout the Portland Metro area, including:
- Portland, Oregon
- Beaverton, Oregon
- Gresham, Oregon
- Tigard, Oregon
- Hillsboro, Oregon
- Clackamas, Oregon
- Milwaukie, Oregon
- Lake Oswego, Oregon
- Happy Valley, Oregon
- Troutdale, Oregon
- Oregon City, Oregon
- Wood Village, Oregon
- Vancouver, Washington
Additional nearby areas may be served depending on location and availability. If you are unsure whether your address falls within our service area, please call or text us at 971-266-0999 before placing your order.
Delivery Hours
We deliver 7 days per week until 8:30 PM. Business communication hours for phone calls and text messages are 7:00 AM – 6:30 PM, Monday through Sunday. Messages received outside business hours will be returned as soon as possible during the next business day or during normal operating hours.
Same-Day Delivery Deadlines
To help us provide timely service, the following deadlines apply for same-day delivery requests: For Businesses Closing by 8:30 PM, orders must be placed at least 3 hours before the business closes. For Businesses Open After 8:30 PM and Residential Deliveries, orders must be placed by 6:00 PM for same-day delivery. Orders received after applicable deadlines may be scheduled for delivery on the following business day.
Delivery Time Estimates
We strive to complete most deliveries within approximately 5 hours whenever possible. However, delivery times are estimates only and are not guaranteed. Delivery schedules may be affected by:
- Traffic conditions
- Weather conditions
- Road closures
- High order volume
- Supplier delays
- Product availability
- Vehicle issues
- Other circumstances beyond our reasonable control
Ordering & Delivery Process
Step 1: Place Your Order (Online, phone, or text message). Step 2: Order Confirmation (We review order and confirm availability). Step 3: Order Preparation (Gathered and packaged). Step 4: Delivery (Home, office, or site). Step 5: Payment (Credit/debit online, cash, or tap to pay upon delivery).
Customer Responsibilities
To ensure successful delivery, customers are responsible for providing an accurate delivery address (including apartment/unit/gate info), a valid phone number, and an accessible/safe delivery location. OLAD EXPRESS LLC is not responsible for delays or failed deliveries resulting from incorrect or incomplete customer information.
Missed Deliveries
If a customer is unavailable at the scheduled delivery time, we may attempt to contact the customer using the provided phone number. If delivery cannot be completed due to customer unavailability, additional delivery arrangements may be required. Repeated failed delivery attempts may result in cancellation of the order or additional delivery charges where permitted.
Order Tracking
We do not currently offer automated shipment tracking. Customers may contact us at any time during business hours for delivery status updates at 971-266-0999 (Phone/Text).
Delivery Problems
If you experience any issue with your order (missing items, incorrect products, damaged items, or delivery concerns), please contact us as soon as possible so we can resolve the matter promptly. For damaged or incorrect items, please review our Returns & Refund Policy.
Limitation of Delivery Liability
OLAD EXPRESS LLC is not responsible for delivery delays caused by circumstances beyond our reasonable control, such as severe weather, traffic accidents, road closures, natural disasters, or supplier shortages. Our liability shall be limited to the amount paid for the affected order.
Policy Changes
OLAD EXPRESS LLC reserves the right to modify or update this Shipping & Delivery Policy at any time. Updates will become effective immediately upon publication on our website unless otherwise stated. Customers are encouraged to review this page periodically.
Contact Us
OLAD EXPRESS LLC, Phone/Text: 971-266-0999, Email: oladexpressllc@gmail.com, Website: oladexpress.net, Service Area: Portland Metro Area.
Thank you for choosing OLAD EXPRESS LLC. We appreciate the opportunity to serve your janitorial supply and cleaning product needs.